A proven leader of transformation and innovation, Susan Chapman-Hughes most recently served as the EVP/GM of Global Digital Capabilities, Transformation and Operations in the Global Commercial Services (GDCT&O) division of American Express. In this capacity, she led a global team which drove the digital transformation of the business customer experience, leveraging big data, predictive analytics, and machine learning to power business strategy and results. Prior to American Express, Susan held a variety of senior-level roles at Fortune 500 companies in the financial services and technology sectors.
